Best Conference Paper Award

Sponsored by Journal of Travel & Tourism Marketing

CUSTOMER MISBEHAVIOR: THE JOINT IMPACT OF A SYMBOLIC RECOVERY STRATEGY AND CULTURAL TIGHTNESS-LOOSENESS ON OBSERVING CUSTOMERS’ RECOVERY SATISFACTION

Barbara Atanga, The Pennsylvania State University

Lavi Peng, The Pennsylvania State University

Anna Mattila, The Pennsylvania State University

Best Conference Paper Award

Sponsored by Asia Pacific Journal of Tourism Research

Sponsored by Asia Pacific Journal of Tourism Research

THEORY-DRIVEN PREDICTIVE MODELING FOR FOOD-SERVICE CROWDFUNDING SUCCESS: AN INTEGRATED APPROACH WITH BUSINESS INTELLIGENCE AND SUPERVISED MACHINE LEARNING

Araceli Hernandez Calderon, University of Houston

Yoon Koh, University of Houston

Minwoo Lee, University of Houston

Best Conference Paper Award

Sponsored by Cornell Hospitality Quarterly

EXAMINING THE “WAITING LINE” EFFECT DURING MENU ORDERING WITH SELF-SERVICE TECHNOLOGIES

Wangoo Lee, Temple University

Lu Lu, Temple University

CHRIE FutureFund™ Recognizes Best Paper Winners

Presented by Robert H. Bosselman, CHRIE FutureFund™

Wangoo Lee, Temple University

Araceli Hernandez Calderon, University of Houston

Lavi Peng, The Pennsylvania State University

Barbara Atanga, The Pennsylvania State University

Michael D. Olsen Research Achievement Award

Presented by Sheryl F. Kline

Dr. Manisha Singal, Virginia Tech

Dr. Youcheng Wang, University of Central Florida