4:00 pm - 5:15 pm
Malibu, Sunset, Redwood, Lassen, Sierra, Sequoia, Yosemite



Moderator: Dr. Minwoo Lee, University of Houston

#158                “No Time for Technology”: How Older Adults’ Future Time Perspectives Affect Technology Coping.

Hyekyung Park (Conrad N. Hilton College of Global Hospitality Leadership, University of Houston), Minwoo Lee (Conrad N. Hilton College of Global Hospitality Leadership, University of Houston) and Ki-Joon Back (Conrad N. Hilton College of Global Hospitality Leadership, University of Houston)


#278                Investigating Pet-Friendly Hotel Policy and Customer Reviews: Topic Modeling and Sentiment Analysis.

Hang Cui (Iowa State University), SoJung Lee (Iowa State University), Thomas Schrier (Iowa State University) and Sukhwa Hong (University of Hawaiʻi at Hilo)


#279                Club Members’ Value Co-Creation behavior.

Hang Cui (Iowa State University) and SoJung Lee (Iowa State University)



Moderator: Dr. Jamie Sun, California State Polytechnic University Pomona


#138                Too good to be true? The prevalence of deep discounts across channels and consumers’ reluctance.

Ling Ling (University of Delaware) and Zvi Schwartz (University of Delaware)


#270                Hotel Brand Name Translations in China: The Importance of Localization.

Xiang Lin (University of Delaware) and Srikanth Beldona (University of Delaware)


#289                Iranian Experiences in Food and Beverage Festivals: A Focus Group Study.

Bahare Maleki (California State Polytechnic University, Pomona), Jie Sun (California State Polytechnic University, Pomona), Hamid Zargham Borujeni (Allameh Tabataba’i University), Jahanyar Bamdad Sufi (Allameh Tabataba’i University) and Gholamreza Kazemian (Allameh Tabataba’i University).



Moderator: Dr. Kelly Min, California State Polytechnic University Pomona


#234                Why’d you do it? Employability perceptions of justice-involved applicants in the hospitality industry.

Sydney Pons (The Pennsylvania State University), Dr. Phillip Jolly (The Pennsylvania State University), Dr. Ksenia Krylova Mohebbi (University of Houston) and Dr. Michael Tews (The Pennsylvania State University)


#253                Determinants of (dis)satisfaction with the workplace of hospitality industry workers: What makes some stay on the job while others leave?

Myung Cho (Kansas State University) and Jichul Jang (Kansas State University)


#243                Categorization of Hospitality Employee Skill Sets and the Flexibility: the Influence on Turnover.

Hyoeun Kim (Virginia Tech, Howard Feiertag Department of Hospitality and Tourism Management), Junho Yoon (The University of Iowa, Department of Business Analytics) and Juan L. Nicolau (Virginia Tech, Howard Feiertag Department of Hospitality and Tourism Management)




Moderator: Dr. Li Ge, California State Polytechnic University Pomona


#263                Chefs’ exposure to indoor air pollution from commercial cooking  in a full-service upscale restaurant as a case study.

Isaac Selinger (Florida International University), Howook Chang (Florida International University) and Woody G. Kim (Florida State University)


#265                Trend Analysis of the Wine Quality Indicators.

Jongwon Lee (University of Central Florida), Jeong-Yeol Park (University of Central Florida), Robin M. Back (University of Central Florida) and Marco W.W. Nutta (University of Central Florida)


#268                The Impact of Brand Love and Respect on Corporate Social Responsibility (CSR) Practices in Coffee Shops: The Moderating Role of Personal Norms and Hedonic Motives.

Yooin Noh (University of Missouri) and Dae-Young Kim (University of Missouri)



Moderator: Dr. Myong Jae (MJ) Lee, California State Polytechnic University Pomona

#106                Check-in Significance: Loyalty Reward Members vs. Non-members.

Jiyoung Hwang (University of Nevada, Las Vegas), Solbi Lee (University of Nevada, Las Vegas), James A. Busser (University of Nevada, Las Vegas) and Lenna V. Shulga (University of Hawaiʻi at Mānoa)


#151            Viewing from an Interdisciplinary Lens: A Systematic Literature Review of Senior Living in Hospitality, Tourism, and Recreation Journals.

Jianwen Li (University of Central Florida), Yunying Zhong (University of Central Florida) and Timothy Bottorff (University of Central Florida)

#202                Are Google Trends Effective for Estimating Hotel Demands? Towards A Supplementary Tool for Revenue Managers.

Dohyung Bang (Purdue University) and Soocheong Jang (Purdue University)




Moderator: Dr. Sungsik Yoon, California State Polytechnic University Pomona

#277                Examining the Effect of Robot Anthropomorphism on Customer Intentions.

Maryam Charmchian Lnagroudi (University of Houston) and Carl Boger (University of Houston)


#287                Viewer’s Real-Time Emotional Response to Live Streamer’s Narratives in  Tourism Live Streaming.

Yidan Chi (Hong Kong Polytechnic University), Dan Wang (Hong Kong Polytechnic University) and Sangwon Park (Kyung Hee University)


#292                Mixed Methods Study of Social Media Engagement of Hashtag Users in the Context of Local Events.

Boyu Lin (Arizona State University), Woojin Lee (Arizona State University) and Yunseon Choe (Arizona State University)




Moderator: Dr. Ben Dewald, California State Polytechnic University Pomona

#216                Thematic Analysis of Academic Literature on Airshow.

Jijun Chen (Purdue University), Liping Cai (Purdue University) and Shinyong Jung (Purdue University)


#239                Measuring the accessibility and equity of urban green spaces: Spatial intersectional approach.

Seungji Lee (University of Florida) and Jinwon Kim (University of Florida)


#261                Intrapersonal Risk Perception Gap between Tourist and Resident Identities.

Yoonyoung Nam (Temple University) and Yang Yang (Temple University)