Poster Session A
CONSUMER BEHAVIOR, HOSPITALITY
#2 Secrets of more likes: Exploring the relationship between online reviews attributes on the received recognition under the wine tourism perspective.
Jie Zheng (Iowa State University), Liang Tang (Iowa State University) and Xi Wang (BNU-HKBU United International College)
#8 Perception of Experiential Value in Luxury Hotel Settings: The Case of Experiential Programming and Impact on Consumers.
Matthew Miller (Iowa State University) and EunHa Jeong (Iowa State University)
#15 Discovering the connections between on-site and off-site exhibition attributes, attendees’ exhibition attachment, satisfaction, and loyalty.
Jihye Park (University of Central Florida), Xiaoxiao Fu (University of Central Florida) and Jeeyeon Jeannie Hahm (University of Central Florida)
#18 Houston, Do We Have a Problem with Restaurant Wine Markups?
Kristen Rinck (Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston) and D. Christopher Taylor (Conrad N. Hilton College of Global Hospitality Leadership, University of Houston).
#27 A Holistic Approach to Branding Local Hospitality Businesses.
Michelle von Geis (University of Tennessee Knoxville), Michelle Childs (University of Tennessee Knoxville) and Heejin Lim (University of Tennessee Knoxville)
#28 The Role of Experiential Marketing on Customer Loyalty as it Relates to Events, and the Mediating Role of Experiential Value.
Iliana Covarrubias (California State Polytechnic University Pomona) and Michelle Yoo (California State Polytechnic University Pomona)
#43 Emotions Aren’t Explained by a Single Word: Observer’s Emotional Complexity to Restaurant Customer Incivility.
Dongwon Yun (University of Nevada, Las Vegas) and James Busser (University of Nevada, Las Vegas)
CONSUMER BEHAVIOR, TOURISM
#11 Women solo travelers: Netnography of a Brazilian online community.
Juliana R. V. Tkatch (University of Central Florida – Rosen College of Hospitality Management), Xiaoxiao Fu (University of Central Florida – Rosen College of Hospitality Management) and Jintao Ma (University of Surrey – School of Hospitality and Tourism Management)
#16 Measuring Service Quality at Theme Parks: A comparison between THEMEQUAL, a service quality benchmark, and customer satisfaction surveys.
Shenee Douglas (Auburn University) and Yee Ming Lee (Auburn University).
#17 Pass the Wine Glass. The Effects of Social Context on Wine Consumption in Winery Hospitality Tasting Rooms.
Kristen Rinck (Conrad N. Hilton College of Global Hospitality Leadership, University of Houston) and D. Christopher Taylor (Conrad N. Hilton College of Global Hospitality Leadership, University of Houston).
#79 Investigating covid-related travel documents for the Hawaii Safe Travels Program.
Jillian Panganiban (California State Polytechnic University, Pomona) and Neha Singh (California State Polytechnic University, Pomona)
FINANCE AND ECONOMICS
#6 A time series analysis using micro-econometric approach to assess elasticity effects of Vacation Homes’ KPIs.
Marcos Medeiros (University of Central Florida – Rosen College of Hospitality Management) and Jorge Ridderstaat (University of Central Florida – Rosen College of Hospitality Management)
#14 Airbnb listings in developed and developing countries. An analysis using the Global Entrepreneurship Monitor.)
Marcos Medeiross (Rosen College of Hospitality Management) and Mehmet Altin (Rosen College of Hospitality Management)
IT ADOPTION & APPLICATION
#32 Development and Validation of a Scale to Measure Employees’ Willingness to Collaborate with Service Robots.
Yidan Huang (The Pennsylvania State University), Amit Sharma (The Pennsylvania State University), Bing Pan (The Pennsylvania State University) and Inhaeng Jung (Sonoma State University)
#37 Please be patient with my language skills! Even if I am a robot!
Rashin Ghahreman (The Ohio State University) and Stephanie Liu (The Ohio State University)
#42 Owners/managers’ perceptions of the impact of social media on hotel revenue management.
Shamon Bell (Iowa State University), Thomas Schrier (Iowa State University) and Tianshu Zheng (Iowa State University)
#48 Conceptualizing and Measuring Customers’ Privacy Concerns toward Hospitality Robotic Services.
Shizhen Jasper Jia (University of Florida) and Oscar Hengxuan Chi (University of Florida)
#61 Two rooms in one? – The use of robotic furniture in hotel rooms.
Badr Badraoui (College of Hospitality, Retail and Sport Management / University of South Carolina) and Scott Smith (College of Hospitality, Retail and Sport Management / University of South Carolina)
#62 Interactive Restaurant Self-Service Technology on Behavioral Engagements: A Flow Theory Perspective.
Mawufemor Amuzu (Texas Tech University) and Stacy Lee (Texas Tech University)
HUMAN RESOURCES, LEADERSHIP, & EDUCATION
#4 The Influence of Job Autonomy, Employee Motivation, and Burnout on Work Performance among Hospitality Employees: A Self-Determination Theory (SDT) Perspective.
Tianjian Liu (Auburn University) and Yee Ming Lee (Auburn University)
#12 Celebrity Endorsements in Academia: a Unique Approach to Improving Gen Z’s Institutional Commitment Within Hospitality Programs
Olivia Catasus (Florida International University) and Fang Shu (Florida International University)
#70 Does Stress Induced by Large Scale Public Health Events Influence Hospitality Employee Safety Behaviors?
Alberto Beiza (University of Houston: Conrad N. Hilton College of Global Hospitality Leadership) and Juan Madera (University of Houston: Conrad N. Hilton College of Global Hospitality Leadership)
#72 Front-stage employees versus back-stage employees: risk aversion, job satisfaction, turnover intention, and idealized influence leadership.
Lan Lu (Florida International University), Emmanuella Owens (Auburn University), Chunhao Wei (Auburn University) and Jinlin Zhao (Florida International University)
LODGING MANAGEMENT & SERVICE QUALITY
#114 A study of resource-based market entry strategies in the hotel industry.
Simone Bianco (Virginia Tech), Florian Zach (Virginia Tech) and Manisha Singal (Virginia Tech)
#121 Patterns of Young Generations’ Hotel Choice Preferences: A Case of Airbnb.
Jiyoung Hwang (University of Nevada, Las Vegas), Myong Jae Lee (California State Polytechnic University at Pomona), Chang Huh (Niagara University) and Seunghyun Kim (Michigan State University).
#130 Predictive modeling for hotel survival under the pandemic.
Taehyee Um (University of Houston), Minwoo Lee (University of Houston), Namho Chung (Kyung Hee University) and Sung-Byung Yang (Kyung Hee University)
MARKETING
#36 Trust me! I create the best reviews for my followers!
Rashin Ghahreman (The Ohio State University), Jay Kandampully (The Ohio State University) and Stephanie Qing Liu (The Ohio State University)
#50 Customer Behavioral Intention toward Service Technology Attributes within Casual Dining Restaurants.
Zhou Xing (Collins College of Hospitality Management, California State Polytechnic University Pomona) and Wan Yang (Collins College of Hospitality Management, California State Polytechnic University Pomona)
#113 Resource integration practices for value co-creation in trade shows: a service ecosystem perspective.
Pin Yi (The Hong Kong Polytechnic University) and Karin Weber (The Hong Kong Polytechnic University)
RESTAURANT & FOOD SERVICE
#20 Restaurant Resilience during the Covid-19 Pandemic.
Emmanuella Owens (Auburn University), Sorcha O’Neill (Auburn University), Mark Traynor (Auburn University) and Imran Rahman (Auburn University)
#21 The Importance of Effective Communication: Exploring the Effects of Communication and Accountability.
Shawn Bucher (University of Tennessee) and Dan Jin (University of Tennessee)
#87 Perceived hygiene development.
Ali Iskender (University of South Carolina), Ercan Turk (University of South Carolina) and David Cardenas (University of South Carolina)
TOURISM & SUSTAINABILITY
#3 Examining the Effect of Psychological Benefits of Sport Event Hosting on Residents’ Support and Well-being.
Cheryl Finn (University of Guelph), Lena Jingen Liang (University of Guelph, Toronto Metropolitan University), Hwansuk Chris Choi (University of Guelph) and Shuyue Huang (Mount Saint Vincent University)
#7 Understanding casino executives’ perceptions on crisis management: A content analysis study.
Mark Thomas (Iowa State University), Jie Zheng (Iowa State University), Tianshu Zheng (Iowa State University) and Liang Tang (Iowa State University
#44 Covid-19 Impact on Lodging and International Travel within Mykonos, Greece.
Kayla Marie Avanzado (Florida International University), Maria Moutsatsos (Florida International University) and Imran Ahmad (Florida International University)
#103 Investigating the effectiveness of signs on hiking trails using eye tracking and biometric data.
Hadara Gordon (California Polytechnic State University San Luis Obispo), Ye Shen (California Polytechnic State University San Luis Obispo) and Marni Goldenberg (California Polytechnic State University San Luis Obispo)